Return Policy

At Meatsoko Ecosystem, we maintain strict health, safety, and cold-chain sanitation protocols. Because our meat and livestock products are highly perishable fresh foods, we do not accept returns or exchanges once a delivery has been accepted and signed for.

Please review our mandatory doorstep inspection and return conditions below.

1. The Doorstep Inspection Rule (Mandatory)

• Check Before You Accept: You must physically open and inspect your meat order immediately upon arrival while the delivery courier is still present.
• What to Verify: Confirm that the meat cuts, quantities, product weights, packaging seals, and overall freshness perfectly match your invoice.
• Immediate Handback: If you notice an error, damage, or quality issue, you must reject the item immediately and hand it back to the courier. This is the only window available to return a product.

2. When a Return is Accepted

We will accept a return and process a correction only if the items meet these strict requirements:

• The item was officially rejected during the doorstep delivery inspection and handed straight back to our courier.
• The item delivered was completely incorrect (e.g., received beef cuts instead of goat cuts) or suffered visible transit damage.
• The packaging seal was broken or compromised before it reached your doorstep.

3. When a Return is Strictly Refused

To comply with public health guidelines and prevent cross-contamination, we absolutely cannot accept returns or exchanges under any of these conditions:

• The Courier Has Left: Once the courier leaves your location, the cold chain is officially broken. We cannot accept items back after they have been stored in an unmonitored environment.
• Improper Post-Delivery Storage: Returns are refused if the meat spoils due to a failure to immediately refrigerate or freeze it after acceptance.
• Thawed or Prepared Items: Any items that have been unpacked, cut further, seasoned, cooked, or allowed to thaw completely.
• Customer Absence: Returns or replacements are denied if a fresh order spoils because you were unavailable to pick up the delivery during your scheduled time slot.

4. How to Handle a Discrepancy

If you need to reject an order at your doorstep or notice a missing item on your invoice:

1. Refuse the item and instruct the driver to note the exact reason on their dispatch sheet.
2. Contact Support immediately within 2 hours via our official customer care phone line or web app portal.
3. Our fulfillment team will verify the courier's report and immediately initiate a replacement delivery or process a payment rollback.